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Reservation Systems - for services, venues and products
We can provide online reservation systems for both appointment reservations (e.g. for hair salons or doctors or dentists) and for hotel and event reservations.
Both types of systems use a calendar to assign and
manage availabilities, and special details
can also be specified and searched. Examples are the type of services requested
(for
appointment reservations), or
the type of room (for hotel or event reservations).
TOP
Not only can you upload pictures and details of properties before your competitors know what happens, you can then email or send SMS texts to buyers' mobiles so that they can send an offer before the clients have even left the premises.
Integrate your web site into the mobile phone system - both yours and your customers. Include a "call me now" button on the web site and you'll get a text on your mobile so you can call them back straight away. Or send them an SMS text when there's a hot new property or your shop has received their special order.
Business is usually best conducted at the moment that your customer wishes to make a purchase. This might not be during business hours.
We can design you a shop where you use a simple form to
categorise, describe and illustrate each of your products, change details
and prices and offer a whole range of sophisticated services. We can offer
wish-lists, special offers for particular customers and integrate virtually
any of the features you see on the big online retails - sometimes for just
a couple of thousand pounds.
TOP
Membership collection & administration
High volume membership sites need special consideration.
Members and customers do not appreciate waiting for several seconds when
they request information or select an action.
Large or complex data-driven systems need the real-time performance that only comes from customized "high-octane" designs using the latest b-tree technologies and cacheing systems tuned to your specific databases.
Was that complex? Well that is what web site "engineering" is all about. We work that way so that you can rest assured!
Ticketing systems can be used in a great variety of industries.
Attendees can review and select dates and venues and then either reserve
or purchase entrance or seating online. And you can have reserved seating if
you need it.
TOP
The most commonly requested element of any web site that we create is the ability for you to make additional changes easily without complex tools (and without incurring additional cost).
The term 'content management' is often misused (or misunderstood at best) and we offer content management in a great variety of ways from simple text and graphic image changes to screen layout changes and even the addition of new links on navbars referencing new pages.
All of our web sites can be set up to allow you to create new data such as product classifications and listings, and to customise descriptions and even the emails that your web site generates for you.
We believe that web sites should allow you to manage and direct the experience that your customers have on the web site
Context sensitive advertising is useful in a great variety of ways.
Your web site should be gathering demographic and purchasing information each and every day for you.
Your customers will appreciate seeing
the products and services that are most relevant to their needs and interests.
TOP
It is essential for businesses to know what their web site visitors are experiencing on their web site
What did they click on and what did they NOT click on? How much time did they spend on each page? Which pages did they NOT visit?
Did they review pricing more than once before they left? Did you or your sales staff have a chance to contact them before they moved on to competitive sites?
Which pages are working FOR you and which pages are working AGAINST you? You need to know!
CVs and other personal documents are sensitive and should be handled with care.
Also, the professionalism of the site reflects on the company, so we try to only ask for each piece of information once, scan carefully for relevant information and make sure the appropriate information is made available to only the right people.
The aim is to be sympathetic, tactful, and efficient.
We are in partnership with the specialist Oceanbear, a company with over 300 interactive web sites to its credit.
They use trained programmers who work with us to provide a robust and efficient engine to your web site.
We build exactly to your specification.
Click
to find more about: reservation systems • estate
agents • SMS
texting• shops & eCommerce • membership
collection & administration • event
ticketing • content
management• context-sensitve
advertising • visitor
tracking • cv
processing & matching.
forums & discussion
groups • newsletter
publication• inventory
management• project
management• sales
management, • email
management• passwords & amp;
multilingual • note
systems • games & puzzles • chat
rooms
.
Forums & discussion groups - moderated or not
In many cases your customers are like a community. They need to share ideas openly and to make recommendations and you need to know what they are saying.
Perhaps your web site has been designed to support a community. People need to be able to create new forums or discussion groups express their views, and support each other.
The internet is a great place to do this, though moderation is often appropriate.
Newsletters- to produce, distribute, generate lists
A newsletter can be a crucial tool in customer relations. With our online newsletters you will be able to edit your newsletter either online or offline with one or more simple templates that support both text and graphic images. And we'll help you to distribute it to maximum advantage.
Inventory management - keep the sale even when out of stock
Most of the companies that sell products online would strongly benefit from an inventory management system.
What happens when products run out? In a store, the product is simply no longer displayed. On the internet, customers not only continue to see products that are no longer in stock, but they also pay for them in advance by credit card!
Perhaps some products have longer lead times than others or may be kept in stock in limited number.
Inventory management tools are also helpful in managing orders and in tracking what is in stock and when additional purchases should be made.
Time management is important .
Publishing project schedules and allowing contributors to enter new information as it arises in real-time is essential to ensure that schedules are accurate and are of use to your organisation.
Real-time data is essential to adjust resources to meet committed schedules. We make sure that all contributors can easily and readily add information to the current project status.
Online sales management tools allow centralised control of your sales organisation and also allow your sales team to work from anywhere in the world.Our sales tools include client database tracking by dates and next action, sales call tracking (and duration timing), and full contact list support.
Manage your customers so that they feel they are at the top of your list each and every day.
Extensive report data is of course available for administrators.
How often have you written that email - or cut and pasted it into a reply? Automate that process with a database for your clients that allows you to reply appropriately and personally to each and every email at the press of a button.
Select a group of clients and select a customised email. It is as simple as that.
Have periodic emails (daily, weekly, monthly etc.)
automatically sent based upon time and status to your own distribution
lists.
Make sure that your customers feel cared for.
Clients feel privileged if they are given a userr name and password that allows them special information and allows, for example, special prices for particular clients.
You should also consider multilingual options whereby we can design a single page with separate text streams for many languages far more easily than you might imagine.
While email is often a great way to communicate it has
its disadvantages. Your communications may need to be automatically saved,
archived (or published) for later consideration or review.
Or perhaps correspondence needs to be targeted to multiple individuals within
each department (through auto-routing or transparently through bcc).
Make sure that communications go exactly where they should go (and that they do not go where they should not).
Online games and quizzes are often required in web sites that target certain "communities" of individuals. From Scrabble to Hearts - multi-user games and quizzes have been shown to accelerate membership rates and increase active member retention.
Games
are fun for everyone - and quizzes are as well. Make sure that your clients
can change quiz content regularly and easily!
People talk about web sites that are fun and this brings even more new members
to the site.
Chat - business & private for automated minuting
Online chat can be used in a variety of ways in business. Often one-on-one chat is one part of a complete customer service package.
Other
companies use chat to hold meetings on the internet as an alternative
to video-conferencing or tele-conferencing.
Chat meetings are often preferred as it is an excellent way to ensure that
accurate minutes are recorded and published.
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